Refund Policy

Last updated: March 3, 2026

Steam Purchases

Our games are distributed through Steam. All purchases — including base games, DLC, and in-game content — are subject to Steam's Refund Policy.

Steam's Standard Refund Policy

Valve offers refunds on any Steam purchase within the following guidelines:

• The refund request is made within 14 days of purchase
• The game has been played for less than 2 hours

Refunds are not guaranteed for purchases that fall outside these conditions, though Steam may still approve refund requests on a case-by-case basis. DLC and in-game purchases follow the same policy, with playtime counted for the base game.

How to Request a Refund

All refund requests must be submitted directly through Steam:

• Open Steam and go to Help > Steam Support
• Select the game or purchase you'd like refunded
• Follow the on-screen steps to submit your refund request

We do not process refunds directly. Steam handles all payment processing and refund disbursement.

Pre-Purchases

If you pre-purchase a game on Steam, you may request a refund at any time before the game's release date. The standard 14-day/2-hour policy applies after the release date.

Abuse

Requesting refunds as a way to get free access to games is not permitted. Steam may restrict refund access for accounts that appear to abuse the refund system.

Additional Help

If you have questions about a purchase or need support with one of our games, please contact us at [email protected]. For payment or billing issues, please contact Steam Support directly.